What Do I Do If My Victoria's Secret Gift Card Balance Won't Load?
If the Victoria's Secret gift card balance checker tool isn't loading correctly or if it won't show the correct balance, you must figure out what's going on and fix it before you can use your Victoria's Secret gift card again. To do that, double check the PIN and the gift card number, check your internet connection, wait for Victoria's Secret to fix the problem, and check for signs of hacking or theft.
Victoria's Secret has a convenient online tool that lets you quickly check the balance of your gift card. If that tool can't find your Victoria's Secret gift card or shows the wrong balance, something is obviously wrong. You need to diagnose what it is and how you can fix it before using your Victoria's Secret gift card again. Keep on reading to learn what to do.
If the Victoria's Secret Gift Card Tool Can't Find Your Gift Card
If the gift card tool seems to work perfectly well but can't find your gift card, you may have accidentally entered the wrong gift card number or PIN. Try using it again after you double check both of those numbers. If your gift card is a physical one, look on the card for both numbers. If your gift card is a digital one, look for them in the card delivery email.
If the Victoria's Secret Gift Card Tool Isn't Functioning
If the Victoria's Secret tool isn't functioning at all, check your computer's internet connection. It might be down. If it isn't, the most likely explanation is that Victoria's Secret's server is malfunctioning. Just sit tight and wait for the Victoria's Secret IT team to fix it. If the tool doesn't soon start working again, the company might not be aware the problem exists. Contact a Victoria's Secret representative and report it.
If the Victoria's Secret Gift Card Tool Shows an Incorrect Balance
If the tool shows a $0 balance and you are certain you haven't spent all the money on the card, someone could have stolen it. If your Victoria's Secret card is a physical one, make sure you still have it. If you don't, the odds are pretty decent that it was stolen and used up. Contact a Victoria's Secret customer service representative and report the problem. You can make a police report as well.
If your Victoria's Secret card is a digital one, check in your purchase history for transactions you didn't make. If you find some, create a new Victoria's Secret password immediately, so the hacker is locked out of your account. Then report the problem to a Victoria's Secret customer service representative.
Contacting Victoria's Secret
If you need assistance figuring out why the gift card tool won't work right, or if you have a report to make, contact a Victoria's Secret representative for help. You can find one on the Victoria's Secret help forum or chat, or you can talk to one by phone or email. If you are making a report, do it during normal business hours, because you might have to bring in people from another department.
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