How Do I Cancel My Verizon?

If you have a landline with Verizon and wish to cancel it, it's relatively easy to do so with these helpful tips.

Nov 5, 2019

Verizon is a telecommunications company in the United States, offering phones and phone plans for landlines, business, and mobile. The company was founded in 2004, has over 2,300 retail locations, and is the largest telecommunications company in America.

If you have a landline with Verizon and wish to cancel it, it's relatively easy to do so. It's estimated that less than half of American households have a landline anymore. With every member of your family owning a mobile phone, a landline can be costing you extra money. Or, you could have found a much more affordable landline plan with another company or have been disappointed with Verizon's services lately.

There are three ways you can cancel your landline for Verizon, by calling into the customer service team, using the live chat on their website, or by visiting a retail location. Keep reading for the step-by-step instructions for all the options.

Call Into Verizon Customer Service

  1. Call the Verizon Customer Service team.

  2. Note that the hours of operation for the team are Monday to Fridays from 7:00 am to 11:00 pm, and Saturday and Sundays from 8:00 am to 9:00 pm local time. The average wait time is 15 minutes.

  3. Explain to the customer service representative that you wish to cancel your landline. You will need to provide your contact information as it matches the Verizon account details on file.

  4. The customer service representative will likely try to sway you to keep your landline or offer you discounts and promotions. Politely decline all of these offers.

  5. Ask about any outstanding charges that may be applied to your account, cancelation fees, and the date when the last payment will be applied.

  6. Make sure to ask for an email verifying that your landline has been canceled. Keep the customer service representative on the line until you receive the email.

Use Verizon Live Chat

  1. Speak with a customer service representative via the Verizon Live Chat.

  2. Note that the hours of operation for the team are Monday to Fridays from 7:00 am to 10:00 pm, and Saturday and Sundays from 7:00 am to 4:00 pm CST. The average wait time is 21 minutes.

  3. Explain to the customer service representative that you wish to cancel your landline. You will need to provide your contact information as it matches the Verizon account details on file.

  4. The customer service representative will likely try to sway you to keep your landline or offer you discounts and promotions. Politely decline all of these offers.

  5. Ask about any outstanding charges that may be applied to your account, cancelation fees, and the date when the last payment will be applied.

  6. Make sure to ask for an email verifying that your landline has been canceled. Ask the customer service representative to stay on the chat until you receive the email.

Cancel In Person

You can also go to a Verizon retail location and ask to cancel your landline in person. This is not a good option for people that are swayed easily. It is much harder to stand your ground and politely decline offers for promotions and discounts in person compared to over the phone.

If you successfully cancel in person, ask the same questions you would as if you were doing this online. Ask for clarification about any cancelation fees, the last day for payment, and ask them to send you an email verifying your landline has been canceled.

Depending on the type of contract you signed for your landline, differing cancelation charges might apply.

Further questions?

Ask a followup or related question and we will try to provide an answer in seconds.
Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

Help from Real People

We partner with a US-based company with live tech support experts available 24/7. Take advantage of a $5 one-week trial membership and chat with an expert now.
Chat with an expert

Why does GetHuman Write How-to Guides for Verizon Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Verizon in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Cancel My Verizon? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

Verizon

Asked 4 years ago
Viewed 3,953,925 times
Verizon
Verizon Land Line Account
Verizon Land Line services
Cancel service
Close account
Cancel Service

Speak to An Expert Now

We partner with a US-based expert help site to provide you with tech support 24/7. Enjoy a $5 one-week trial membership and chat with a live expert now.
Get Live Expert Help

Paying Too Much for Cable?

We created a free, impartial concierge you can speak to right now that can compare TV, cable, phone, and Internet deals in your area. Are you already getting the best deal? Call now and talk to a real, live person who can tell you what promotions you are missing out on.

Call Free Anytime: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers
Was this page helpful?
Thank you and please share!
Thank you and please share!
Needs work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!