Globe Telecom Customer FAQ

To disable your eSIM on your stolen iPhone, you can visit your Globe Telecom account online and use their self-service options to manage your eSIM. You'll need to suspend your mobile number to prevent unauthorized use. There is also a link provided on this page for the most up-to-date contact information if you need assistance.

To reactivate your expired SIM, you typically need to visit a Globe store or use the Globe app to check if reactivation is possible. Bring valid identification as it may be required for the process. It's important to act quickly, as SIM reactivation may not be possible after a certain period of expiration. If you have any specific questions about your account or the process, please refer to the resources available on this page.

We understand that having your phone stolen is distressing. We recommend using the link provided on this page to access the most up-to-date contact information for Globe Telecom. They can assist you in deactivating your SIM card to protect your information.

To use your Globe SIM card abroad, ensure that your mobile phone is unlocked and supports international roaming. Before leaving, activate international roaming through the Globe website or app, or by sending the appropriate text command. Check for any applicable roaming charges and choose a roaming package that best suits your needs. Once abroad, you should receive a notification that roaming is enabled. Remember to set your phone to "Data Roaming On" in the settings to use mobile data while overseas.

To cancel your Globe contract, you need to formally request the termination of your plan. Ensure all dues are settled before proceeding. Follow the instructions provided on the Globe Telecom website or visit a Globe store to complete the cancellation process.