How Do I Delete Past Purchases on Etsy?

There is no way to delete your past purchases on Etsy. However, it is not a problem as no one else can view it. Sellers can hide their sold listings page in a few simple steps. If you need help from the customer service team, you may contact them on the phone, live chat, email, Twitter, Facebook, or the help desk.

Dec 9, 2022

After purchasing an item on Etsy, no one else can view it. However, they can view reviews that you left for sellers. Follow these steps to view your past Etsy purchases:

1. Sign in to Etsy through the app or the website.

2. Click 'You' and then 'Purchases and reviews'

3. Find the relevant order and click on it

4. You can view your shipping status

If you are a seller, you can hide your page's sold listings by following these steps:

1. Open Shop Manager

2. Click 'Settings' and then 'Options'

3. Scroll down to Sold Listings and hide it

You can continue to see the page even after cancelation. However, buyers cannot do it.

Renewing or Hiding Sold Items

If you have already made a made, you can renew an item to sell it again. Depending on your preference, you can hide the item from your public shop. Follow these steps to renew a sold item.

1. Open the options Shop Manager and then Orders & Shipping

2. Click on the icon next to the item title and then 'Renew'

3. You will find the option to edit your listing before renewing it.

4. Once your sold listing is renewed, it will retain its URL, admirers, and view count

How to Renew Multiple Sold Listings

1. Open Shop Manager and then Listings

2. Click on the Sold Out filter

3. Mark all the items that you wish to renew

4. Click 'Renew' or edit the items individually

5. The renewed listing will expire four months after the date of renewal.

There is no way to permanently delete your purchases on Etsy. Fortunately, there is no need to do it as your purchase history is private. If you have any questions about your Etsy purchases, seek help from the customer service team.

Contacting the Support Team

There are plenty of ways to contact Etsy if you need help. Phone support is the most convenient support option. It is fast and the easiest way to speak with an agent. They will listen to you and give you the most relevant help. If you need to talk to an agent, live chat may be a good support option. It is the best alternative to phone support.

If you don't need to speak with an agent, email support is the best support option. Send the Etsy support team a brief email with the details of your problem and the help you wish to receive. They will get back to you with an answer as soon as possible. Email support is an excellent option since you can use the chats for future reference.

If you don't mind seeking help in public, Facebook and Twitter are great support options. You can get answers from both the support team and members of the public. If the support agents cannot help you on Twitter or Facebook, they may suggest contacting them on the phone or email.

Consider seeking support from the help desk before exploring other options. The help pages cover some of the most common problems that you may experience. It has targeted tips, suggestions, and reminders. It is the first support option for most Etsy customers.

Further questions?

Ask a followup or related question and we will try to provide an answer in seconds.
Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.
How Do I Delete Past Purchases on Etsy?

Help from Real People

We partner with a US-based company with live tech support experts available 24/7. Take advantage of a $5 one-week trial membership and chat with an expert now.
Chat with an expert

Why does GetHuman Write How-to Guides for Etsy Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Etsy in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Delete Past Purchases on Etsy? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

Etsy

Asked 4 years ago
Updated a year ago
Viewed 2,185,309 times
Etsy
delete your past purchases on Etsy
contact Etsy

Speak to An Expert Now

We partner with a US-based expert help site to provide you with tech support 24/7. Enjoy a $5 one-week trial membership and chat with a live expert now.
Get Live Expert Help
Was this page helpful?
Thank you and please share!
Thank you and please share!
Needs work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!